Content Source • Zoom

You can integrate Zoom with Theta Lake to capture your users’ Zoom meeting activities for archiving, analysis, and supervision from Zoom Compliance Manager.

Theta Lake connects to your Zoom account using OAuth to capture the meetings your users participate in through Zoom. After the integration is activated, we capture all content you’ve configured for capture and create a record in the Theta Lake platform for each meeting. Each record includes the additional meeting options that you specify for capture, including meeting summaries, surveys, closed captions, and meeting transcripts.

Prerequisites

Before you add a Zoom integration to your Theta Lake Workspace, make sure that you have the following prerequisites.

• Zoom administrative account for your organization 
  This account must have permissions to view all Zoom recordings for your organization.
• Zoom Cloud Recordings enabled 
  All Zoom user accounts must have a Zoom license that supports cloud recordings.
  Zoom recordings must be stored in the Zoom cloud to enable Theta Lake to capture them with Zoom APIs.
• Automatic Zoom recording policies to record users or call queues
  If automatic recording is not enabled, only on demand, user-triggered recordings are available for Theta Lake unified capture, unified search, and proactive compliance.
  For more information, see Enabling and disabling automatic recording in the Zoom Support portal.
• Theta Lake Workspace administrative permissions

Add a Zoom Integration

After you have gathered all of your prerequisites, you can add an integration for Zoom to your Theta Lake Workspace. 

1. Log in to Zoom Compliance Manager with your Zoom administrative account credentials.
2. Select Policies.
   The Policies Settings menu appears.
3. Expand the Content Source section and select Collaboration Platforms.
   The Collaboration Platforms page appears with your current list of collaboration platform integrations.
4. Click Add New Integration.
   The Add New Integration dialog box appears.
5. In the Search text box, type Zoom to filter the list of collaboration platforms.
   The list of integrations is filtered as you type.
6. Select Zoom .
   The Add New Integration dialog box appears. 
   
7. Click Connect.
   If you aren't already logged in to your Zoom account, a Zoom authentication page appears. You must provide your administrative account credentials.
   A confirmation page appears.
8. Specify what information Theta Lake has access to.
9. Click Allow.
   The Theta Lake Edit Integration dialog box appears with the configuration options. 
   
10. In the Name text box, type a friendly name for this integration.
11. (Optional) From the Groups drop-down list, select one or more groups of callers from your Zoom account.
    If you don’t specify a group, we capture recordings from all of your Zoom users.
12. Select the check box for each Zoom meeting option that you want to capture.
    • AI Companion Summary
      The Zoom-generated AI summary.
    • Survey
    • Closed captions
    • Transcripts
      The Zoom-provided transcript.
13. Click Next.
    The Save Integration dialog box appears.
14. Click the button for one of the integration creation options:
    • Save And Start — Save the configuration and start capturing media immediately.
    • Save And Don’t Start Yet — Save the configuration, but don’t start capturing media.

The integration that you selected is added to your Theta Lake Workspace. 

If you choose to wait to start capturing data, you can edit the integration configuration later to start the data capture.

After you complete the integration and start capturing data, Theta Lake connects to your Zoom account to retrieve call communications and ingest them in the Theta Lake platform. We store that record information in the Theta Lake platform, and process and analyze the records based on the policies and SWRV rules that you configure in your Theta Lake Workspace. 

You can view all of your ingested records in the Theta Lake Portal and review the communication details, as well as the risk score we’ve calculated for each record. You can also use the Zoom metadata (attributes) to search for records related to your Zoom account in your Theta Lake Workspace.

Zoom Metadata

When Theta Lake captures Zoom meeting activity, it also captures the related metadata (attributes) and adds it to the Theta Lake record. Each attribute is captured from a Zoom API endpoint (the Source). 

For more information about the Zoom API endpoints, see the Zoom Developers API reference. 

When you search for a record in your Theta Lake Workspace, you can use the Search filters to locate a record by any of these attributes.

Attribute Name	Source	Description
MeetingDuration	/meetings/{meetingId}/recordings.duration	The meeting duration.
MeetingHostId	/meetings/{meetingId}/recordings.host_id	The ID of the user that is the host of the meeting.
MeetingId	/meetings/{meetingId}/recordings.meeting_id	The meeting ID.
MeetingStartTime	/meetings/{meetingId}/recordings.start_time	The time when the meeting started.
MeetingTopic	/meetings/{meetingId}/recordings.topic	The meeting topic.
MeetingType	/meetings/{meetingId}/recordings.type	The recording's associated type of meeting or webinar. If the recording is of a meeting: 1 - Instant meeting. 2 - Scheduled meeting. 3 - A recurring meeting with no fixed time. 4 - A meeting created via PMI (Personal Meeting ID). 7 - A Personal Audio Conference (PAC). 8 - A recurring meeting with a fixed time. If the recording is of a webinar: 5 - A webinar. 6 - A recurring webinar without a fixed time 9 - A recurring webinar with a fixed time. If the recording is not from a meeting or webinar:  99 - A recording uploaded to the Recordings interface on the Zoom Web Portal.
MeetingUUID	uuid	The unique meeting identifier. Each instance of the meeting has its own UUID.
RecordingFileFileSize	/users/{userId}/recordings	The recording file size.
RecordingFileFileType	/users/{userId}/recordings	The recording file type.  MP4 — Video file of the recording. M4A — Audio-only file of the recording. TIMELINE — Timestamp file of the recording in JSON file format. To get a timeline file, the Add a timestamp to the recording setting must be enabled in the recording settings.  The time appears in the host's timezone, set on their Zoom profile. TRANSCRIPT — The transcription file of the recording, in VTT format. CHAT — A TXT file with the in-meeting chat messages that were sent during the meeting. CC — The file with the closed captions of the recording, in VTT file format. CSV — The file with the poll data, in CSV format. SUMMARY — A summary file of the recording, in JSON file format. A recording file object with the CC or TIMELINE file type does not have the following properties:  id status file_size recording_type play_url
RecordingFileId	/users/{userId}/recordings	The recording file ID.  Included in the response to the general query.
RecordingFileRecordingEnd	/users/{userId}/recordings	The recording end time.  Included in the response to the general query.
RecordingFileRecordingStart	/users/{userId}/recordings	The recording start time.
RecordingFileRecordingType	/users/{userId}/recordings	The recording type. shared_screen_with_speaker_view(CC) shared_screen_with_speaker_view shared_screen_with_gallery_view active_speaker Gallery_view shared_screen audio_only audio_transcript chat_file poll host_video closed_caption timeline thumbnail audio_interpretation summary summary_next_steps summary_smart_chapters sign_interpretation production_studio
SummaryCreatedTime	/meetings/{meetingId}/meeting_summary.summary_created_time	The date and time when the meeting summary was created.
SummaryEndTime	/meetings/{meetingId}/meeting_summary.meeting_summary_end_time	The end date and time of the summary.
SummaryLastModifiedTime	/meetings/{meetingId}/meeting_summary.summary_last_modified_time	The date and time that the meeting summary was last modified.
SummaryStartTime	/meetings/{meetingId}/meeting_summary.summary_start_time	The start date and time of the summary.