You can integrate Zoom AI Companion with Theta Lake to capture your users’ Zoom AI Companion activities for archiving, analysis, and supervision. This includes all user prompted chat inputs and Zoom AI Companion responses. It captures all Zoom AI Companion activity across your Zoom platform, including content that’s captured with the Theta Lake Zoom eComms Archive.
Theta Lake connects to your Zoom account using OAuth to capture your users’ interactions with Zoom AI Companion. After the integration is activated, we capture all of the prompts that your users send to the Zoom AI Companion and the responses from Zoom AI Companion, and create a record in the Theta Lake platform for each conversation. Each record includes two participants: the Zoom AI Companion and the Zoom user who submits the prompt. User reactions and feedback to prompts aren’t included in these records because Zoom doesn’t provide them with the captured content.
Prerequisites
Before you add a new integration to your Theta Lake Workspace, make sure that you have the following information.
- Theta Lake Compliance Suite account with the Administrator role
- Active Theta Lake license for Content Source Integrations
- Active Theta Lake subscription for Collaboration Platforms
- Theta Lake administrator privileges to configure the integration
- Zoom administrative account for your organization
This account must have permissions to view all Zoom recordings for your organization. - Active, qualifying Zoom license for Zoom AI Companion
Theta Lake‘s Zoom AI Companion integration uses Zoom APIs to capture your users’ interaction with Zoom AI Companion interactions. This integration uses the following API endpoints and API scopes. Make sure they’re enabled in your Zoom account.
| Feature | Required Scope |
|---|---|
| Get AI Companion conversation archives | aic:read:conversation_archives:admin |
| List groups | group:read:list_groups:admin |
| List users | user:read:list_users:admin |
Because third-party applications can change their products and processes without notice, we don’t provide step-by-step instructions to complete the setup process for any third-party products. We recommend that you follow the instructions in the documentation provided by the third-party service.
We provide the Theta Lake-specific options that you need during the installation and configuration processes, but we recommend that you verify those options with the third-party documentation, and with your own internal implementation process documentation.
Add a Zoom AI Companion Integration
After you have gathered all of your prerequisites, you can add an integration for Zoom AI Companion to your Theta Lake Workspace. Some of the options that appear during the integration configuration process are only available to Admin users.
- From the Theta Lake Portal top menu, select Policies.
The Policies Settings menu appears. - Expand the Content Source section and select Collaboration Platforms.
The Collaboration Platforms page appears with your current list of collaboration platform integrations. - Click Add New Integration.
The Add New Integration dialog box appears. - In the Search text box, type Zoom AI Companion to filter the list of integration platforms.
The list of integrations is filtered as you type. -
Select Zoom AI Companion.
The Add New Integration dialog box appears.
- Click Connect.
If you aren't already logged in to your Zoom account, a Zoom authentication page appears. You must provide your administrative account credentials.
A confirmation page appears. - Review the list of information that Theta Lake will have permission to access.
These permissions match the scopes that the Zoom administrator granted access to for Theta Lake. -
Click Allow.
The Add Integration dialog box appears with the configuration options.
- In the Name text box, type a name for this integration.
- (Optional) From the Groups drop-down list, select one or more groups of users from your Zoom account.
If you don’t specify a group, we capture recordings from all of your Zoom users. - Click Next.
The Save Integration dialog box appears. -
Click one of the integration creation options:
- Save And Start — Save the configuration and start capturing media immediately.
- Save And Don’t Start Yet — Save the configuration, but don’t start capturing media.
The integration that you selected is added to your Theta Lake Workspace.
If you choose to wait to start capturing data, you can edit the integration configuration later to start the data capture.
After you complete the integration and start capturing data, Theta Lake connects to your Zoom AI Companion instance to retrieve chat communications and capture them in the Theta Lake platform. We store that record information in the Theta Lake platform, and process and analyze the records based on the policies that you configure in your Theta Lake Workspace.
You can view all of your ingested records in the Theta Lake Portal and review the communication details, as well as the risk score we’ve calculated for each record.